Averlyn Market LLC is committed to providing high-quality children’s clothing and a satisfying shopping experience. If you are not satisfied with your purchase, you may request a return or refund in accordance with this Return and Refund Policy. Please read the following terms carefully before making a purchase.
- Return Period
Customers may submit a return request within 30 days of receiving their items. Requests must be sent to our customer service team via email within this timeframe.
Requests submitted after the return period may not be eligible for processing under our standard return policy, except where otherwise required by applicable law.
- Return Conditions
Items eligible for return must meet the following criteria:
The items must be unworn, unwashed, unused, and in their original condition.
All original tags, packaging, and accessories should be kept intact whenever possible.
The items must be free from damage caused by customer use, washing, or improper storage.
The customer must be able to provide an order number or other valid proof of purchase.
If you receive an incorrect item, an item with a quality defect, or an item damaged during transit, please contact us promptly and provide photographs of the item along with your order details so that we may verify and resolve the issue.
- How to Request a Return
Please follow the steps below to initiate a return:
Send us an email.
Include your order number, the name of the item(s) you wish to return, and the reason for the return.
If the item is damaged or incorrect, please attach relevant photographs.
Wait for our customer service team to confirm your return request and provide you with return instructions and the appropriate return address.
Ship the item back according to the provided instructions and retain your shipping documentation (tracking information).
Please do not send any items back without first receiving return instructions, as this may delay or complicate the processing of your return.
- U.S. Return Address
Returned items must be sent to the U.S. return address confirmed by our customer service team:
616 W 1875 S, LEHI, UT 84043
- Refund Processing
Once we have received the returned item(s) and completed an inspection, we will notify you of the outcome of your return request.
Approved refunds will generally be issued to the original payment method used for the purchase. We generally initiate the refund process within 5–10 business days after a return request is approved. The actual time it takes for the funds to reach your account depends on your payment service provider and the issuing bank.
If a return request is not approved, we will provide an explanation and outline the next steps based on applicable laws and the specific circumstances.
- Return Shipping Costs
If a return is initiated for personal reasons—such as an incorrect size, a change of mind, or because the item is no longer needed—the return shipping costs are typically the responsibility of the customer.
If the return is due to a quality issue, an incorrect item being sent, or other circumstances for which we are responsible, we will cover the return shipping costs or provide an appropriate solution, in accordance with applicable laws and the specific situation.
Whether the original shipping fee for the order is refunded will depend on the reason for the return, the details of the order, and applicable laws.
- Exchange Policy
If you wish to exchange an item of children’s clothing for a different size or style, please contact us via our customer service email. Exchanges are subject to product availability, the condition of the item, and our relevant policies.
If the requested size or style is out of stock, we will work with you to find an alternative solution.
- Items Ineligible for Return
Items that have been worn or washed, damaged due to improper use, or otherwise fail to meet our return criteria may not be eligible for return under our standard policy.
Any restrictions on returns apply only to the extent permitted by applicable law. We remain committed to fulfilling our obligations under the law regarding items with quality defects, incorrect shipments, or other issues that require resolution.
- Order Cancellation
If you wish to cancel an order, please contact us via email as soon as possible.
If your order has not yet entered the processing or shipping stage, we will do our best to assist with the cancellation. If the order has already been shipped, it may not be possible to cancel it directly; in such cases, you may request a return in accordance with this policy.
For orders that are successfully cancelled and are eligible for a refund, we will process the refund in compliance with our policies and applicable laws.
- Refund Issues and Duplicate Charges
If you notice duplicate charges, unauthorized transactions, or a delay in receiving a refund, please contact us via our customer service email, providing your order number and relevant transaction details. To protect your personal information, please do not send full bank card numbers, passwords, or other sensitive payment details via standard email.
Thank you for choosing Averlyn Market LLC. We value every customer’s shopping experience and are committed to providing clear and fair after-sales service.