Averlyn Market LLC is committed to providing reliable and convenient delivery services for children’s clothing. This shipping policy applies to orders placed through our official website for delivery within the United States. Please carefully review the following shipping and delivery terms before placing your order.
- Delivery Scope
Currently, we primarily offer delivery services to addresses within the United States, including residential and commercial addresses that meet our carriers’ delivery criteria.
The specific delivery scope is determined at the time of checkout. Please note that some addresses may be ineligible for delivery due to carrier service limitations, remote location constraints, or other practical circumstances.
- Order Processing Time
Once your payment is successfully processed, it typically takes 1–3 business days for us to review your order, prepare the items, pack them, and arrange for shipment.
Business days generally exclude Saturdays, Sundays, and U.S. federal holidays. Processing times may be extended during promotional events, periods of high order volume, or in the event of inventory discrepancies.
Once an order has been processed and handed over to the carrier, we will provide a shipment notification along with tracking information.
- Delivery Timeframe
For orders within the United States, the estimated delivery timeline is as follows:
Order Processing Time: Typically 1–3 business days.
Standard Delivery Time: Typically 3–7 business days after shipment.
Total Estimated Timeframe: Typically 4–10 business days from the date of payment.
These timeframes are estimates only and do not constitute a guaranteed delivery date. Actual delivery times may vary based on the destination, weather conditions, holidays, carrier operations, and other factors beyond our control.
- Logistics and Delivery Partners
To ensure reliable delivery within the United States, we may select appropriate logistics partners based on the destination, package dimensions, weight, and the service coverage of our carriers.
Carriers we may utilize include:
USPS (United States Postal Service): Provides mail and package delivery services within the United States.
UPS (United Parcel Service): Provides package shipping and logistics tracking services.
FedEx (Federal Express): Provides domestic package delivery and related logistics services. The specific carrier for your order will depend on the actual shipping arrangements. The aforementioned companies are independent third-party service providers and are not affiliated with Averlyn Market LLC. We arrange deliveries based on the specifics of each order; therefore, we do not guarantee that every order will be handled by the aforementioned carriers.
- Shipping and Delivery Fees
Shipping costs for your order will be displayed during the checkout process, based on the selected shipping method, delivery address, and order details.
If an order qualifies for a free shipping promotion offered on our website, the discount will be applied in accordance with the promotion’s terms. Unless otherwise explicitly stated on the checkout page, customers should verify the final total amount due before submitting their order.
Should there be any changes to delivery fees, promotional terms, or other charges, we will provide clarification in compliance with applicable laws and the rules published on our website.
- Shipment Tracking
Once an order has been shipped, we may send a shipment notification—including a tracking number—to the customer via email.
Please note that it may take some time for tracking information to appear in the carrier’s system. If there is no immediate update, please check again later. If the information remains unchanged for an extended period, please contact us for assistance.
- Delivery Address and Information
Customers are responsible for ensuring that the recipient’s name, street address, city, state, postal code, and contact phone number (if required) are accurate and complete.
If you discover an error in your address, please contact us via our customer service email as soon as possible. Once an order has entered the processing or shipping stage, we cannot guarantee that the address can be modified.
Any delivery delays or returns resulting from an incomplete or incorrect address, or the recipient’s inability to receive the package, will be handled on a case-by-case basis in accordance with applicable laws.
- Delivery Delays and Exceptions
While we make every reasonable effort to ensure timely delivery, the following circumstances may cause delays:
Extreme weather, natural disasters, or other events of force majeure.
U.S. public holidays or peak logistics periods.
Operational disruptions, network congestion, or system failures on the part of the carrier.
Inaccurate delivery addresses or unsuccessful delivery attempts.
Other circumstances beyond our reasonable control.
If your package experiences a significant delay, shows an unusual tracking status, or encounters other delivery issues, please contact us via our customer service email. We will assist in investigating the situation based on the specific circumstances and provide a reasonable resolution in accordance with applicable laws.
- Package Marked as Delivered but Not Received
If the tracking information indicates that your package has been delivered, but you have not received it, please first check your porch, mailbox, parcel locker, building front desk, or any other designated delivery location. Additionally, please verify whether a family member or neighbor may have accepted the delivery on your behalf.
If you are still unable to locate the package, please contact the relevant carrier to inquire about the shipment and notify us promptly. We will assist in verifying the delivery records and determining the appropriate next steps based on the specific situation.
- Order Cancellation and Returned Packages
If you wish to cancel an order, please contact us as soon as possible, before the order enters the processing or shipping stage. Once an order has been dispatched, it may no longer be possible to cancel it; in such cases, you may request a return in accordance with our website’s return policy.
If a package is returned by the carrier—due to an undeliverable status, an incorrect address, or other reasons—we will reach out to you to verify the details. We will then work with you to determine an appropriate resolution, such as re-shipment, a refund, or another reasonable solution, based on the specific circumstances, our policies, and applicable laws.
- Shipping Risks and Liability
We take reasonable measures to ensure that all items are properly packaged before being handed over to the carrier. In the event of loss, damage, or other issues during transit, we will assist in addressing the matter by considering the details of your order, the carrier’s investigation findings, and applicable laws.
Nothing in this policy limits the rights you are entitled to under applicable laws, nor does it exclude any liability that cannot be excluded or limited by law.
Thank you for choosing Averlyn Market LLC.